Our Values

Most companies list their values; we believe we should demonstrate them:

Value

What Do We Mean?

How We Do Demonstrate It?

Honesty

To be open and transparent about what we offer, what it does or does not cover, and what it costs.
  • We state clearly what we offer
  • We guarantee to give our best price
  • We will reward customer loyalty

Simplicity

To make the service easy to use, products easy to understand and help easy to access.
  • Simple process design
  • Clear policy documentation
  • Comprehensive help

Convenience

To ensure the service is available to our customers whenever they need it.
  • 24/7/365 online service access
  • Change cover when you want
  • Full electronic documentation

Value

To avoid unnecessary costs while still providing a quality service.
  • Competitive premiums
  • Interest free instalments
  • Quality, flexible cover

Innovation

To use technology to ensure the service is delivered as well as it can be.
  • Unique online service
  • Digital communications
  • Constant process improvement

Should you ever feel that we have failed to live up to these values, or that there are ways in which we could do things better, please contact us on enquiries@visicover.com.